I saw many people had received theirs online and I also sadly saw others had their orders cancelled because there was not enough stock. I didn’t know if I would ever get the product, what the new release date was, and when would be order be shipped. No one knew what was happening and everyone I contacted seemed more lost than I was. I understand the Pop was delayed, but no one was able to give me a clear answer on the status of my order or if I would ever receive it. I contacted them several times about my Venom Throne Pop order. You need to get better trainers in and improve your complaints policy. To pay your staff to ignore what a person writes and send back templates is shame on you .uk. However having used this company many times in the past I can say for sure if and when something goes wrong for a regular purchaser, having to deal with their customer service like dealing is an Olympic Gold winning team for incompetence. In short if your items go through smoothly at customs you may never experience this. Finally Kessy says she is passing this case to the Customer Relations Team and they will be in touch within 2 working days. Declined and advised to close case and I will do my business elsewhere.ġ5. Completely ignoring complaints/escalation request.ġ4.Taylor 'discusses' with his manager to offer £10 gw credit. Templated response from Wonga about only the refund. 2nd request for manager contact and/or official complaints process.ġ3. Refuse £5 gw and requested £3.99 delivery costs to be refunded again. However find out the refund that morning cleared minus the delivery cost!!!!ġ2.
After complaining again offered £5 gw gesture. Refund sent but completely ignored request for compensation with clearly templated response.ġ1. Refund accepted but asked for compensation as this is not the first time.ġ0. Finally agreed items are lost 20 days after posting. When prompted 2nd agent raised to 'thr courier team'. Contact to Popinabox - told to wait longer.ħ. Yodel have no idea about this parcel(it's probably still in UK customs).Ħ. Yodel are the UK designated delivery partner.ĥ. “This last experience is the last straw and I am taking my regular business elsewhere.Ĥ. Even companies from outside the US have given me these updates.\r\n\r\nIn the end, it finally arrived unexpectedly, but it wasn\u2019t worth the frustration I experienced ordering here.
Pop in a bix update#
Usually, companies are able to inform me with a status update when I contact them. I don\u2019t understand what is the point of contacting for help when no one knows what\u2019s going on.\r\n\r\nI\u2019ve never been so lost ordering a collectible and this is coming from a 10 year collector. This made me very nervous especially since I was charged a couple weeks prior.\r\n\r\nI contacted again and customer service told me they would contact me once they knew what was happening with my order when they got word from their warehouse, but of course they never did. No one knew what was happening and everyone I contacted seemed more lost than I was.\r\n\r\n I didn\u2019t know if I would ever get the product, what the new release date was, and when would be order be shipped. "This was my first time ordering here.\r\n\r\nI contacted them several times about my Venom Throne Pop order.
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